FAQ

Contacting Customer Service

To get in touch with Grace Han, we welcome you to get in touch via the following channels. Our customer care team will be pleased to assist you:

• Via our website: Contact
• Official LINE: @gracehan_tw

Where to Find Grace Han

Grace Han offers worldwide delivery through our official website.
To experience the artistry in person, we invite you to visit our store Location .

Book a Private Viewing | Taipei Maison of Art

Global Pricing

International prices are based on the GBP pricing listed on our website, converted into your selected currency according to the prevailing exchange rate. Prices may vary due to fluctuations. Grace Han reserves the right to adjust exchange rates periodically.

Order & Shipping Assurance

Every order is carefully processed to ensure timely delivery and pristine condition. For any inquiries regarding your order or shipment, please contact our customer care team for assistance.

How to Care for Grace Han Leather Creations

Grace Han leathers are selected to meet the highest standards of quality and craftsmanship. For detailed care instructions, please refer to our Product Care page.

Repairs

We offer repair services for products purchased directly from Grace Han. Due to the artisanal nature of our pieces, signs of normal wear, such as scuffs or scratches, may not be fully reversible. To request a repair, email [email protected] with:

• Your name
• Purchase date & receipt number
• Description and images of the issue

Our team will assess and advise on the next steps.

Bespoke Services

Each Grace Han creation is the result of thoughtful craftsmanship and a unique artistic process. Depending on the nature of the piece, we offer bespoke and customization services where appropriate. For more information, please refer to our Customization page.