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Order Information
Grace Han collections are available via our
official website and physical boutiques.
Once your online order is confirmed and payment is successfully processed, you will receive an email containing your order number, itemised details, and an e-receipt.
Orders are typically dispatched within 7 days of confirmation. You will receive a shipping notification email with a tracking number once your order has been dispatched, allowing you to monitor delivery progress at any time. (Please note: during public holidays or in the event of unforeseen circumstances, dispatch may be slightly delayed.)
For international service, all prices on our website are displayed and settled in GBP. Please note that exchange rate differences may occur during purchase and refund. If you have any questions regarding your purchase, please contact us. Grace Han is pleased to offer assistance, including care and repair services.
Orders are typically dispatched within 7 days of confirmation. You will receive a shipping notification email with a tracking number once your order has been dispatched, allowing you to monitor delivery progress at any time. (Please note: during public holidays or in the event of unforeseen circumstances, dispatch may be slightly delayed.)
For international service, all prices on our website are displayed and settled in GBP. Please note that exchange rate differences may occur during purchase and refund. If you have any questions regarding your purchase, please contact us. Grace Han is pleased to offer assistance, including care and repair services.
Accepted Payment Methods
We accept most major international credit cards, including Visa, MasterCard, JCB, American Express, and UnionPay.
How to Track Your Order
Log in to your account on our official website and visit the member centre to view your order status .
Order Modification or Cancellation
Please log in to your account to check whether your order has already been dispatched.
• Not Yet Shipped : Kindly contact our customer service team to amend or cancel your order. We will assist you as promptly as possible during business hours.
• Already Dispatched : Once the parcel has been delivered, you may request a return or exchange within 14 days of receipt.
• Not Yet Shipped : Kindly contact our customer service team to amend or cancel your order. We will assist you as promptly as possible during business hours.
• Already Dispatched : Once the parcel has been delivered, you may request a return or exchange within 14 days of receipt.