Return Policy

REPAIRS, EXCHANGES, AND REFUNDS

If not entirely satisfied with your purchase, Grace Han will be happy to issue a refund, exchange, or gift card on all full price purchases returned within 14 days provided they are returned packaged in their original condition and accompanied by the original invoice or proof of purchase.

Grace Han reserves the right to refuse the return of any merchandise that does not meet the requirements outlined in our Terms of Service. Grace Han also reserves the right to reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, which has been caused by the way in which you have handled them.

Refunds can only be made to the Debit or Credit card used in the original purchase and the cardholder must be present. Please note that Cash Refunds are not available.

這是您的法定權利的補充。


Late or missing refunds (if applicable)

There is often processing time before a refund is posted. If you still have not received your refund yet, please contact us at [email protected]


SHIPPING OF RETURNS

Please notify the Grace Han Retail Team at [email protected]. We will provide the shipping address to returning all items to Grace Han Produt Center.

除損壞或有缺陷的商品外,Grace Han 無法承擔退貨費用,客戶將負責支付退貨的運費,且運費不予退還。

Depending on where you live, the time it may take for your exchanged product (if applicable) to reach you may vary. Please always endeavour to use a trackable shipping